Refund Policy for Customer
Hi, we're Videoowide team and welcome to the Videoowide Refund Rules. These rules outline what you can expect from authors of the products you buy. Our provide a transparent approach to refunds giving you a great platform experience and a "fair go".
As the creator and owner of the products, each author is responsible to you for items you purchase. These rules are based on consumer laws that we think are the best “baseline” to apply to transactions that happen on Videoowide so you as the buyer have a consistent experience and know what to expect from our products. Please be aware that in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you.
Here are the situations in which we expect to give a refund on an product and related products you have purchased.
If you have any technical issues while using Our Products and we fail to help you resolve the issue, we'll give you 100% of your money back. Our money back guarantee applies to technical issues only - other than that, all sales are FINAL.
We do not offer a no-questions-asked refund. You will need to provide a valid reason for requesting one. Our team has a 99% proven record of solving customer problems and helping them through any issues they have so you're extremely safe & your purchase is protected.
You should pay attention to our requirements, We Do The refund If there is an issue with the product and our technical support can't solve it for you, we will provide a refund for you within 30 days of your purchase.
PRODUCT USAGE POST-REFUND: By receiving a refund, you agree to remove all files downloaded from our website, and all rights to use the product will be revoked. We reserve the right to decline a refund if the client does not adhere to these conditions.
REFUND PROCESS: send your query to support email: [email protected], DO NOT dispute via paypal, all refund is processing by JVzoo.
REFUND POLICY: Our refund policy only applies to the first time you purchase our product. Second time purchases will not be permitted the same rights to refund. We understand that sometimes the timing may not be right when you purchase our product and you may return to purchase later, but please be aware second purchase refund requests will not be permitted. This is to protect our product and ourselves from individuals who may take advantage of our refund policy.
DUPLICATE PURCHASE: In the event of a billing error or duplicate billing, We will investigate the matter and issue a full refund if deemed necessary.
Last Update: April 2018.